Team Spotlight

Sounds of Success

Nearly two months into his job at Renewal by Andersen, and DeAndre Curry is loving it here.

“They trained me very well, and I’ve learned new things every day. They’re very patient with me,” he says.

Patience is something that Curry appreciates because the way he communicates isn’t like the way his co-workers on the plant floor in Cottage Grove do. Curry has to write down his questions because he is deaf.

“I use my phone to text or use the computer,” he says. 

When Human Resources Manager Ray Ronyane received Curry’s resume, he was interested right away because Curry had previous experience working in shipping and warehouses.

Curry’s initial interview was done through an interpreter. Then, he was brought in for a tour of the manufacturing and shipping areas to see how Renewal could accommodate him on the job. With the help of a first-shift worker who is hearing impaired, and knows American Sign Language (ASL), the team was able to successfully communicate with Curry on tour.

Ronayne says he was impressed with Curry from the start of their conversation.

“You could tell he had experience because he was asking intelligent questions about shipping and our process,” he says.

As the hiring process continued, Ronayne asked himself a lot of questions: “How is this going to work? How are we going to communicate?” But it’s a great feeling that we said, ‘You know what, let’s just make this happen. We’ll figure it out,’” he says.

Curry got the job.

For his orientation, Renewal partnered with Global Language Connections and Keystone Interpreting Solutions, both out of the Twin Cities, to bring in two ASL interpreters, so that Curry could understand the orientation material.

Curry says he was very impressed with the orientation and learning about his expectations. He says it gave him confidence going into his new job.

“Within a week, he was working like he had been here for six months. He picked it up really fast,” says Jose Castro, Value Stream Supervisor I, who worked with Curry on third shift, before Curry was moved to second shift.

When face shields were acceptable to use, Curry would read his co-workers' lips to communicate. Now, he relies on a computer to ask questions. Although, Ronayne says the team is looking at buying face masks with a clear material around the mouth.

Adaptations have been a part of Curry's life. When he turned 18, he lost his hearing after contracting spinal meningitis.

Through it all, he keeps a positive attitude, which is something, he says, that he learned from his mother and grandparents.

“[They] taught me the positives and joys in life and they did discipline me very well,” he says.

It’s this kind of positive attitude that Castro misses being around every day, although he does get to see Curry at shift change.

“He always has a smile, and he’s always ready to work,” he says.

Curry says that he is being challenged every day at Renewal and is gaining a wealth of knowledge.

His hiring process taught Ronayne and Castro how to best accommodate team members like Curry and how to best communicate with those who are hearing impaired.

“I’m happy that it’s working out because the word will hopefully get out to that community of individuals who might have certain disabilities or hearing impairments and say ‘Go work at Renewal, they’ll hire you and make it work,’” Ronayne adds.

When we met with Curry, he was all smiles behind his Halloween-themed mask, just before his shift began. He sees a bright future at Renewal.

“RbA has a very family-like atmosphere. They truly care about their employees. I love this company very much. I would like to stay here until I retire,” he says.

Living the Signature Service Promise

What does it mean when we promise Signature Service? The best people. A superior process. An exclusive product. Our homeowners know it; we live it. And now? It seems like the news is out!

Renewal by Andersen is the ONLY brand to win J.D. Power awards for windows and patio doors in 2020. Learn more in this month's featured video, or visit us on our website to learn more!

What People Are Saying: December Featured Testimonials

❝Everyone was very cooperative and practiced safety, the wearing of masks, and social distancing. The people were respectful and knowledgeable. No pressure was ever placed on us, and the payment plan made the project affordable. Most importantly, the doors look great. We love the red color and the door hardware brings a fresh look to our home. Because of the quality of work and the professionalism of everyone involved, we highly recommend Renewal work. We are already discussing future plans to improve the beauty, warmth and updating of our home. It was a pleasure working with you!❞

--John & Mary Jane F.
Putnam, CT

❝I’d just like to thank you and your team for doing a job of excellence. We had other companies not return our calls or even schedule and not show up. We are very pleased all around from the appraiser, customer service, installers, materials and project knowledge that your staff has provided us. You are definitely top of our list for future projects. Our experience has been an enjoyable one and the minor issues/concerns we had (window arrived with a crack) were resolved with the utmost professionalism. We thank you for your time and we look forward to working with you again in the future. Keep up the great work!❞

--Nicholas B.
New Providence, PA

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