Team Spotlight

Renewal by Andersen Recognized by J.D. Power for “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands”

Renewal by Andersen has been recognized three out of four years for “Outstanding Customer Satisfaction with Windows and Patio Doors” 

COTTAGE GROVE, Minn. (September 12, 2018) – Renewal by Andersen has been recognized for “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands,” according to the J.D. Power 2018 Windows and Patio Doors Satisfaction Study. The company also achieved the highest score in the Operational Performance and Durability study factor. This is the third J.D. Power recognition in the last four years for Renewal by Andersen.

Says Paul Delahunt, President of Renewal by Andersen, “This ranking is an honor for everyone who works at Renewal by Andersen. At every touchpoint, from start to finish, our employees are dedicated to ensuring all of our homeowners have the best home improvement experience they’ve ever had. Being recognized for outstanding customer satisfaction by J.D. Power is a great achievement for the whole team.”

The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 12th year, measures satisfaction among customers based on performance in several factors. The manufacturer brand segment measures satisfaction among customers based on performance in three factors (in alphabetical order): appearance and design features; operational performance and durability; and warranty.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. 

About Renewal by Andersen

Renewal by Andersen LLC is the start-to-finish window replacement division of Andersen Corporation, winner of the U.S. Environmental Protection Agency’s 2018 ENERGY STAR® Partner of the Year – Sustained Excellence Award. Renewal by Andersen offers a replacement process that includes an in-home consultation, custom manufacturing, and installation through one of the largest nationwide networks of window replacement specialists. For a complimentary in-home consultation, or to view more information about Renewal by Andersen visit

Renewal by Andersen received the highest score among manufacturer brands in the J.D. Power 2015 & 2018 U.S. Window and Patio Door Satisfaction Studies and the third highest score in the J.D. Power 2017 U.S. Window and Patio Door Satisfaction Study of customers’ satisfaction with their windows and/or patio doors purchase. Visit

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Featured Video: Get Inspired!

Designer and TV host Matt Muenster was finally ready to tackle the renovation of his historic, mid-century modern home. “One of the coolest things about this house is the windows,” he says. “Floor to ceiling, all those views and natural light… BUT  it also has the original 1962 windows in it, and I’ve been wanting to replace them for years. It’s time.” Muenster, who has given TV audiences a peek into a lot of people’s renovations over the years, is now turning the camera around, and giving you a look into his own home remodel in the web series “Get Inspired With Matt.” Check out episode 1 in this month’s featured video. 

What People Are Saying: September Featured Testimonials

"I cannot think of enough positive things to write about our recent experience with the entire team at Renewal by Andersen of Philadelphia. We had 24 original steel casement windows in our 100 year house that were difficult and costly to maintain. For 10 years I had resisted the idea of replacing them. I asked our handyman who is as honest as the day is long to replace 13 cracked panes and to re-glaze those panes where the glazing was peeling off or cracked. After spending a great deal of effort and time to replace one pane, he told me that it would be prohibitively expensive to repair the windows and he recommended that we consider replacing them. I saw a Renewal by Andersen ad in our local paper in early August. I researched many different window replacement manufacturers. Living in a National Historic Neighborhood, we have to adhere to strict guidelines on any renovation to our home. I was immediately impressed with the reviews that I read of Renewal by Andersen and the Fibrex material, as well as the ability to custom build windows that would meet the required replacement specifications of our neighborhood. I also liked the fact that Renewal by Andersen is involved in the entire process from beginning to end. Todd, our Renewal by Andersen representative, arrived promptly on the agreed day and time and devoted a great deal of time measuring each window. I appreciated his thoroughness and answering questions during our meeting. He was courteous, polite and professional in all aspects. I was told that it would take about 6 weeks for the windows to be made. Our windows were installed in less than 4 weeks. I cannot say enough about the team that installed our windows over 2 days. Steve, Brandon and Ed were extremely pleasant, polite and hard workers. These guys are professionals! The quality of the install was impeccable from the difficult task of removing 100 year old steel casements and replacing with our new Windows. I felt completely comfortable with them being in our house even if I was not able to be there all the time. The house was left immaculate after the project was completed. While Replacement by Andersen Windows are not inexpensive, the quality of workmanship and beauty of the windows are second to none. I consider this to be an wise investment. The windows have greatly enhanced the beauty of our home both inside and out. I wish that we had done this sooner. More importantly, I will make sure that Todd, Steve, Brandon and Ed are all part of the next install. These guys are awesome."
--Richard L.
Philadelphia, PA

“We were so pleased with our experience! We live in an old, 1880's house, with extremely large windows. 

I have a point and shoot thermometer, and so I was able to see just how cold the air was around our windows. You could feel the breeze if you stood near them in the winter! And it was virtually impossible to keep our house warm in these cold Upstate NY winters. We had to keep our thermostat 3-4 degrees higher than we wanted just to make it tolerable. 

We are amazed at the difference the installation has made. We've lowered our thermostat 3 degrees and are much, much more comfortable than we were before.We used to have to bundle our kids up and now they don't need an extra sweatshirt just to watch a movie in the living room. 

Another benefit that we weren't even expecting is noise reduction. We live on a reasonably trafficked road, and had always lived with the ambient noise. It was incredible to walk into our house the day the work was done, it was measurably quieter. We love this side effect!

The crew was great, courteous, and responsive throughout. They did a very thoughtful job caring for our home. If you got home after they left, you wouldn't have even known that they'd been there! It was a great standard of care and we are loving the result of the work. 

The house looks great. We live in a historic district, so we are required (and would insist even if we weren't required) for the home to look identical from the sidewalk before & after the work. 

They did a perfect job making the windows look just like they belong in our historic Victorian home! 


--TJ & Kristen F.
Canadaigua, NY

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