Renewal by Andersen Recognized by J.D. Power for “Outstanding Customer Satisfaction with Windows and Patio Doors”
Renewal by Andersen recognized 2 out of 3 years in a row for “Outstanding Customer Satisfaction with Windows and Patio Doors”
Cottage Grove, MN, July 31, 2017 – Renewal by Andersen has been recognized again for “Outstanding Customer Satisfaction with Windows and Patio Doors,” according to the J.D. Power 2017 Windows and Patio Doors Satisfaction Study. This is the second J.D. Power recognition in the last three years for the company.
Said Paul Delahunt, president of Renewal by Andersen, “This ranking is an honor for everyone who works at Renewal by Andersen. Ever since joining this company, I’ve been impressed by the dedication and effort that go into ensuring every customer job is done right, but being recognized as for outstanding customer satisfaction by J.D. Power is a great achievement for the whole team.”
The J.D. Power Windows and Patio Doors Satisfaction Study, now in its 11th year, measures satisfaction among customers based on performance in five factors: appearance and design features; operational performance and durability; ordering and delivery; price paid for products and services received; and warranty.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability.
About Renewal by Andersen
As the start-to-finish window replacement division of Andersen Corporation, Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process and an exclusive product, through one of the largest nationwide networks of window-replacement specialists. For a complimentary in-home consultation, or to view more information about Renewal by Andersen visit renewalbyandersen.com.
About Andersen Corporation
Headquartered in Bayport, Minnesota, Andersen Corporation and its subsidiaries manufacture and market window and door products under the Andersen®, Renewal by Andersen®, Silver Line®, American Craftsman®, EMCO® and Weiland® brands. Andersen was founded in 1903 and employs nearly 11,000 people in locations across North America. Andersen is a privately held company. Visit us at andersencorporation.com.
Media Contact:
Renewal by Andersen
Lisa Talbot
lisa.talbot@andersencorp.com
*Renewal by Andersen received the third-highest numerical score among 16 companies in the J.D. Power 2017 Windows & Patio Doors Satisfaction Study, based on 1,904 total responses, measuring the experiences and perceptions of customers who purchased windows and/or patio doors in the previous 12 months, surveyed February- March 2017. Your experiences may vary. Visit jdpower.com.
Team Member Spotlight
Claire Lyons, Digital Marketing Intern, Renewal by Andersen Corporate Marketing
Every year, Andersen Corporation hires the best and the brightest college students to summer internship positions throughout the organization. Competition for a spot is fierce, and applicants come from all over the country, with a host of different majors and areas of interest.
This year, 47 interns were accepted to positions across the enterprise in areas including Supply Chain, Environmental, Corporate Health and Safety, Human Resources, IT, Marketing, Finance, Accounting, and Engineering.
Renewal by Andersen had four interns, including this month’s Team Member Spotlight, Claire Lyons.
The very first intern corporate marketing has hosted, Lyons was nominated for the spotlight by her teammates. “We’re a fast paced-department, and being able to jump in right away was important. Claire has the technical skills, the drive to learn, and the personality that we were looking for,” says Digital Strategist Ryan Freeman who hired Lyons and was her supervisor. “She was never afraid to ask questions or to suggest new ways of doing things, and was able to take on—and run with—some key initiatives we had been working on.”
Claire Lyons on the campus of the University of Minnesota-Twin Cities He continues, “Claire wasn’t ‘just’ an intern—she was a full-fledged member of our team, and a great help.”
atHome sat down with Lyons as she wrapped up her internship program and prepared to head back to school (and her other job, where she works in marketing at the University of Minnesota’s Coffman Union) to find out what the experience was like for her.
What’s your educational background?
I’m a senior (x’18) at the University of Minnesota, majoring in marketing.
What made you apply for an internship spot at Renewal by Andersen/Andersen Corporation?
Andersen has such a great reputation as a company and as a place that has an excellent culture, which of course, extends to Renewal by Andersen.
I was interested in learning more about the industry and the market, and also see how the two companies interacted and worked together.
What were some key projects/initiatives you worked on?
I was involved in many different projects and provided insight and new ideas to ongoing initiatives. My main project involved generating web personalization strategies and campaigns for our website optimization project (in other words, helping making our website more user-friendly and getting our homeowners the information they need, when they need it, in a format they can use).
In addition, I worked on building web pages aimed at our commercial building and HOA segments, did competitor research, monitored and handled customer service inboxes, and wrote blog posts and articles.
What was the most unexpected thing that happened during your internship?
One thing was feeling as comfortable as I was voicing my opinions and ideas. A lot of companies will give interns tedious work that doesn’t provide any real learning. I found that my project was extremely valuable, not only to the team, but also to my overall learning of different types of jobs that come with marketing. Because I was trusted with such a great project, I was able to be more confident in the quality of my work and be more willing to share ideas. I knew that to the team I worked with I wasn’t just an “intern”, I was someone who they asked for feedback from and help with different projects within the team.
How do you feel the internship helped you?
This internship really helped with my communication skills. I gained experience in working with vendors and other corporate partners, as well as numerous other teams within Renewal, so I learned the best ways to communicate effectively.
I also learned a ton about digital marketing and how to think strategically about different ways to generate leads for the company. This internship definitely helped me grow as a young professional and also made me more confident in the work I am able to accomplish.
What was something you think was unique about working at Renewal by Andersen?
One thing that I thought was really unique about Renewal is the people and the culture. Everyone who works there was overwhelmingly kind and willing to help me throughout my summer with the company. I remember asking my interviewer, “what makes you stay at Renewal?” and their answer was the people…and I really experienced that. I want to give a shout out to the Digital Marketing team for making me laugh, work hard, and overall have an amazing experience!
And what are your plans after graduation?
Work at Renewal by Andersen!
One last question (that you know we had to ask!)…What’s one unusual fun fact about you?
As a kid, we lived in a well-known, documented, registered, actual haunted house….and lived to tell the tale.
